+ Participant Guide: Participating in a Live Event

+ Participant Guide: Getting Started with newrow_ Live


_Signing In

To access the virtual newrow_ meeting room, your host will send you a link to either their webpage (if newrow_ is embedded) or to a live.newrow.com webpage. Simply navigate to that link and, if sign-in is enabled, you may be asked to enter your name and/or e-mail address.


In some cases you will have the option to select Facebook or Twitter log-in options as well.


_newrow_ Anatomy

When you enter the virtual newrow_ meeting room, these are the sections you will see on the screen.


The square or rectangular section of the meeting room, where you see a newrow_ background (or your host’s custom-branded background), is called the “stage.” Like a physical stage, this is the synchronous presentation space, where all webcams and files appear when the host chooses to share them. 

Floating on top of the stage is the Chat portal, which starts as a small rectangle, as shown in the image above, but once clicked, expands, as shown in the image below. Depending on the permissions set by the host, there may be a public chat and a private questions stream with a hand-raising feature.

At the top left of the stage is your webcam preview window that allows you to see yourself on webcam, select your webcam and mic inputs, turn off/on your webcam and mic and adjust your volume. You can expand and collapse this section at any time.

*You can see yourself in your webcam preview before you’re visible and audible to the rest of the audience. You’re only visible and audible to the others once the host puts you on stage.

At the top left above the meeting room interface itself is a menu of additional spaces outside the virtual meeting room. This includes a file sharing space.


_Preparing for a Meeting

+Technical Specifications

Before using newrow_, take a look at the basic platform recommendations to optimize your experience and prevent technical issues. 

Make sure to update Adobe Flash, use an up-to-date browser, and use headphones if appearing on webcam.


_Attending Your First Meeting

+Test Your Webcam & Mic

When you first enter the virtual meeting room, you can click the “Activate Your Webcam” pop-up, or you can start your webcam by clicking the camera icon at the top left of the stage.

Once your webcam is engaged, you can click this camera icon at any time to see your webcam preview (before you go live) and to select between various cameras and microphone inputs that may be attached or built in to your computer. Be sure to plug in any hardware you want to use (such as a USB-connected webcam) before entering the meeting room in order for it to be recognized.




Once the host puts you on stage (or “live”), you’ll see your own webcam on stage and will no longer see it in the preview window. If you don’t see your camera preview coming through before you go live or other people can’t see you after you go live, try selecting a different webcam from the camera drop-down menu.

Check “Loopback” in your preview window to make sure you can hear yourself. Be careful to always un-check “Loopback” after verifying your audio, or you will create an echo in the room once you are on stage.

*You can find more information on webcam and mic controls here.


 +Interacting Through Chat

The chat area has 1 or 2 sub-tabs depending on what your host has chosen to enable. If both sub-tabs are enabled, you’ll see both chat and questions. The chat is public, so everyone in the room sees everyone else’s posts. The questions tab is private, so only the host sees all users’ posts; you’ll see only your own posts unless the host drags a questions post to stage during Q&A.



_Additional Tips

+Checking Your Network Speed

Your Internet network should have a download and upload speed of at least 1.5mbps in order for you to appear on webcam clearly and see other webcams clearly (without freezing or interruptions).

You can check your network speed directly from the newrow_ meeting room. Hover over the colored meter icon on the top right of the stage, and click “Start.”




This will give you your download and upload speed as a snapshot in time. Keep in mind your speed is always fluctuating and will slow down with more internet windows and applications running on your machine, so you may want to run the speed test again if the virtual meeting room seems to slow down.


+Moderator Permissions

The host might choose to give you and/or other Participants select or full moderator permissions. If so, you might see additional sections or buttons appear on your screen. For help using any of these additional tools, you can refer to the newrow_ Live User Guide or search the full library of resources at http://support.newrow.com.


_Shared Files

Navigate to the “Shred Files” page from the top menu in newrow_ to see all the files your host has shared with you. You’ll see a list of files on the right and a preview window that allows you to cycle through slides, play videos and view images on the left. Simply click the file name to pull up that file in the preview window.


Your host may set some files to be downloadable, at which point those files will have a clickable download arrow to the right of the file name.


_More Information

You can find more information on all account features and functionality at http://support.newrow.com, where you can also chat with a Support representative or Submit a Request.


Have more questions? Submit a request


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