+ newrow_ platform recommendations

 

hat do you need to join a newrow_ class or meeting?

Most computers are set to go. However, here are a few recommendations.

 

_Operating Systems

 We regularly test our platform on and support the following operating systems:

Windows 7 and 8.1

Mac OS 10.7.0 (Lion) to 10.10.2 (Yosemite)

 

_Flash

You need to have Flash Player 11.3 or later.

You can download the Adobe Flash Player here:

http://get.adobe.com/flashplayer

 

_Connection Requirements

We recommended a minimum bandwidth: 1.5mbps upload and download speeds.

 

You can test your speed inside a newrow_ meeting or classroom by clicking on the multi-colored meter icon and then clicking "start test." 

 

 This will give the most accurate read on your connection to newrow_ servers.

 

You can also test your speed at speedtest.net

-- just click on BEGIN TEST.

 

_Browsers

 We recommend an up-to-date version of the following browsers:

  • Firefox
  • Chrome

You can also use Safari for Macs and some versions of Internet Explorer for PCs, but we recommend Firefox and Chrome.

Please do not use Microsoft Edge.

 

_Handling Firewalls

Test for potential firewall interference with newrow_ (most likely on large corporate networks) at http://connectiontestpage.newrow.com

 

_Other Recommendations

  • Use headphones or earbuds when appearing live on webcam.
  • Use an Ethernet connection instead of WiFi when possible.
  • Close most other internet windows and tabs for an optimal connection. Use the best network available, avoiding shared, public networks (such as cafés), when possible.

 

_Additional Information

To ensure a high-quality experience, we recommend the following:

Windows PC:

  • 2.00GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
  • Microsoft® Windows® XP (32 bit), Windows Vista® (32 bit), Windows 7 (32 bit and 64 bit), Windows 8.x (32 bit and 64 bit)
  • Internet Explorer 9.0 or later, Mozilla Firefox 30 or later, or Google Chrome 35 or later
  • 1GB RAM 32bit, 2GB RAM 64bit; 256MB of graphics memory

Mac:

  • Intel Core™ Duo 1.2GHz or faster processor
  • Mac OS X v10.7, or later
  • Safari 6.0 or later, Mozilla Firefox 30 or later, Google Chrome 35 or later, or Opera 11
  • 2GB of RAM; 256MB of graphics memory

Note: The above are recommended settings, not minimum requirements.

 

For troubleshooting, please see the following article:
https://support.newrow.com/hc/en-us/articles/203993079

 

 

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