Newrow Knowledge Base

Webcam or Microphone Unavailable

When activating your devices in a newrow_ smart room, you might see a Webcam Unavailable popup.

The Webcam Unavailable pop-up displays if your devices are unavailable due to:

  • Another app is currently using your webcam and mic
  • An installed security suite is blocking access to your devices

Devices Are Busy

If you are using another application that is accessing your webcam/mic (or recently accessed your camera and mic) such as Skype or similar website/applications, then please quit those applications and refresh your Newrow room.

Sometimes your webcam and microphone drivers get stuck in the background. You may need to try restarting your computer.

OS is Blocking Access To Your Webcam/Mic

Your webcam/mic might not be available for your browser to use due to privacy settings within your operating system (Windows, MacOS).

Allow Access To Webcam/Mic MacOS

  1. Go to System Preferences
  2. Select Security & Privacy
  3. Choose the Privacy tab
  4. Scroll through the list on the left to find Camera and select Camera *MacOS Mojave
  5. Check the box corresponding to your browser within the Allow the apps below to access your camera
  6. Scroll through the list on the left to find Microphone and select Microphone *MacOS Mojave
  7. Check the box corresponding to your browser within the Allow the apps below to access your microphone
  8. You will be prompted to quit your browser. Choose Quit Now

Once you relaunch your browser and join your Newrow Smart session, you will have access to your webcam and mic.

Internet Security Suites

If you are using an internet security suite it might be blocking access to your webcam.

To allow newrow_ to access your webcam, you will need to disable the security suite function that is blocking access to your webcam and microphone.

We have listed some of the most common internet security suites below to walk you through the quick steps to enable your webcam:

  • AVG
  • Bitdefender
  • eset
  • Kaspersky

AVG

  1. Open AVG Internet Security
  2. Click on Privacy
  3. Click Webcam Protection
  4. Turn Webcam Protection OFF
  5. Close AVG Security Suite and refresh your newrow_ room

Bitdefender

  1. Open Bitdefender Internet Security
  2. Select the Privacy option
  3. Click View Features
  4. Click on the settings icon within the Webcam Protection section
  5. Turn off the switches corresponding to Block all access to the webcam and Block browsers' access to the webcam
  6. Close the Bitdefender security suite and refresh your newrow_ room

Eset

  1. Open Eset Internet Security
  2. Click on Setup in the left side menu
  3. Click on Computer protection
  4. Click on the settings wheel of Webcam protection
  5. Select Configure
  6. Click onEdit to the right of the rules beneath the webcam protection
  7. Check the allow access option to the Chrome/Firefox application
  8. Click ok
  9. Close Eset Internet Security and refresh your newrow_ room

Kaspersky

  1. Open Kaspersky internet security
  2. Click on privacy 
  3. Click on stop blocking
  4. Close Kaspersky internet security and refresh your newrow_ room