Newrow Knowledge Base

Webcam or Microphone Unavailable

When activating your devices in a Newrow_ Smart room, you might see a Webcam Unavailable popup.

The Webcam Unavailable pop-up displays if your devices are unavailable due to:

  • Your browser is blocking access to your webcam and/or microphone
  • Another app is currently using your webcam and/or microphone
  • Your operating system is blocking access to your webcam and/or microphone
  • An installed security suite is blocking access to your devices

1. Browser Is Blocking Access To Your Webcam/Mic

You must allow Newrow Smart to access your devices in order to join the live session with your webcam/mic.

To allow Newrow to access your webcam or microphone...

Via Chrome

  1. In the address bar on the right, you will see a camera icon with a red x. Click the camera icon to display device permissions.
  2. Select the circle corresponding to Always Allow
  3. Click the Done button
  4. Refresh your window

Via Firefox

  1. In the address bar on the left, you will see camera & microphone icons with a slash through them. Click the camera & mic icons  
  2. Click the x's corresponding to: Use the Microphone Blocked Temporarily and Use the Camera Blocked Temporarily
  3. Click the Webcam and Microphone buttons in the live session to activate your devices
  4. Click Allow in the Firefox permission pop-up

2. Devices Are Busy

If you are using another application that is accessing your webcam/mic (or recently accessed your camera and mic) such as Skype or similar website/applications, then please quit those applications and refresh your Newrow room.

Sometimes your webcam and microphone drivers get stuck in the background. You may need to restart your computer.

3. OS Is Blocking Access To Your Webcam/Mic

Your webcam/mic might not be available for your browser to use due to privacy settings within your operating system (Windows, MacOS).

Windows 10

  1. Click the Start Button (Windows icon) in bottom left of desktop
  2. Select Settings
  3. Click Privacy
  4. Scroll through the list on the left to find Camera and select Camera
  5. Under Allow Device To Access Camera click the Change button and make sure it is switched on
  6. Make sure that under Allow Apps To Access Your Camera is turned on
  7. Scroll through the list on the left to find Microphone and select Microphone
  8. Under Allow Device To Access Microphone click the Change button and make sure it is switched on
  9. Make sure that under Allow Apps To Access Your Microphone is turned on
  10. Quit your browser and relaunch

For more information, please Micrsoft's article Windows 10 camera, microphone, and privacy

MacOS

  1. Go to System Preferences
  2. Select Security & Privacy
  3. Choose the Privacy tab
  4. Scroll through the list on the left to find Camera and select Camera *MacOS Mojave
  5. Check the box corresponding to your browser within the Allow the apps below to access your camera
  6. Scroll through the list on the left to find Microphone and select Microphone *MacOS Mojave
  7. Check the box corresponding to your browser within the Allow the apps below to access your microphone
  8. You will be prompted to quit your browser. Choose Quit Now

Once you relaunch your browser and join your Newrow Smart session, you will have access to your webcam and mic.

For more information, see this great post in iDownloadBlog. Note that you'll want to make sure to add Chrome or Firefox to the allowed apps.

4. Internet Security Suites

If you are using an internet security suite it might be blocking access to your webcam.

To allow Newrow_ to access your webcam, you will need to disable the security suite function that is blocking access to your webcam and microphone.

We have listed some of the most common internet security suites below to walk you through the quick steps to enable your webcam:

  • AVG
  • Bitdefender
  • eset
  • Kaspersky

AVG

  1. Open AVG Internet Security
  2. Click on Privacy
  3. Click Webcam Protection
  4. Turn Webcam Protection OFF
  5. Close AVG Security Suite and refresh your newrow_ room

Bitdefender

  1. Open Bitdefender Internet Security
  2. Select the Privacy option
  3. Click View Features
  4. Click on the settings icon within the Webcam Protection section
  5. Turn off the switches corresponding to Block all access to the webcam and Block browsers' access to the webcam
  6. Close the Bitdefender security suite and refresh your newrow_ room

Eset

  1. Open Eset Internet Security
  2. Click on Setup in the left side menu
  3. Click on Computer protection
  4. Click on the settings wheel of Webcam protection
  5. Select Configure
  6. Click onEdit to the right of the rules beneath the webcam protection
  7. Check the allow access option to the Chrome/Firefox application
  8. Click ok
  9. Close Eset Internet Security and refresh your newrow_ room

Kaspersky

  1. Open Kaspersky internet security
  2. Click on privacy 
  3. Click on stop blocking
  4. Close Kaspersky internet security and refresh your newrow_ room